We at Pinnacle Bank believe more important than any motto is our ability to help our customers. If you need assistance, we offer several methods for you to contact us.
Use our secure form to contact us. We'll respond to your question within 2 business hours.
The PinnBank Help Desk stands ready to assist you. Call 1-800-227-7715, Monday thru Friday, 7:00 AM to 10:00 PM Central Time, and Saturday and Sunday, 10:00 AM to 6:00 PM Central Time.
For assistance with PinnBank for Business call 1-800-789-7156, Monday thru Friday, 8:00 AM to 6:00 PM Central Time.
For assistance with PinnPay call 1-877-903-0634.
To report a lost or stolen Visa Check Card, call 1-800-554-8969.
To activate your new Visa Check Card within 90 days of receipt, call 1-800-708-7119.
For Credit Card balance inquiries, call 1-800-423-7503.
To report a lost or stolen Credit Card, call 800-325-3678.
If you prefer assistance via email, our customer service email address is email@example.com. Please be advised that email is not a secure method of communication and should not be used to provide personal, non-public information such as account numbers, social security numbers, dates of birth, etc.
And, as always, you are free to call your local branch for assistance.
NOTICE TO CONSUMER LOAN BORROWERS
IF YOU FEEL THERE HAS BEEN AN ERROR IN THE SERVICING OF YOUR MORTGAGE LOAN WITH PINNACLE BANK OR IF YOU WOULD LIKE INFORMATION CONCERNING YOUR MORTGAGE LOAN, PLEASE SEND A WRITTEN REQUEST TO:
Pinnacle Bank Compliance Department,
309 S Old Betsy Road, PO Box 676,
Keene TX 76059
Your request must contain a) Borrower’s name, b) Identification of your loan such as loan # and c) Information on the error that is believed to have occurred or a description of the information requested. You will receive a response within 5 business days.