For your protection, we are upgrading the security of our online banking services. If you are currently a token user, your online access will not be affected by this security upgrade. Beginning in January, when you log in to PinnBank for Business you will no longer see your authentication image and passphrase. Instead, our new authentication technology takes a risk-based approach to enabling strong, multifactor authentication device forensics and behavioral analysis. This technology no longer relies on the session cookie to identify your device, but rather utilizes data elements such as your source IP address, computer operating system, browser language and several other factors to identify your computer. If we don’t recognize your device, you will then be required to answer a security question before proceeding with your login. Your online security is a priority to Pinnacle Bank and we will continue to make enhancements to protect your identity, it’s the way banking should be.