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Almost like another family member, we’re here for you.

Our local bankers are here for your every need. If during business hours, please contact your local branch; we're here to help!

Find a Branch

Important Phone Numbers to Get Help

  • Account Related Assistance

    1-800-227-7715

    Monday - Friday:
    8:00 am - 8:00 pm CST

    Saturday:
    8:00 am - 5:00 pm CST

    Sunday:
    8:00 am - 5:00 pm CST

  • Online Banking

    1-800-227-7715

    Monday - Friday:
    8:00 am - 8:00 pm CST

    Saturday:
    8:00 am - 5:00 pm CST

    Sunday:
    8:00 am - 5:00 pm CST

  • Online Bill Pay

    1-877-903-0634

    Daily:
    6:00 am - 12:00 am CST 

  • Online Banking

    1-800-789-7156

    Monday - Friday:
    8:00 am - 7:00 pm CST

  • Online Bill Pay

    1-877-903-0634

    Daily:
    6:00 am - 12:00 am CST

  • Lost/Stolen Visa Debit Card

    1-800-472-3272

    24/7

  • Activate a New Visa Debit Card

    1-800-992-3808

    24/7

  • Change PIN on your Visa Debit Card

    1-800-992-3808

    24/7

  • Lost/Stolen Credit Card

    1-855-269-6421

    24/7

  • Credit Card Balance Inquiry

    1-855-269-6421

    24/7

  • Diamond Secure Customers Only: Suspect identity fraud / Need to speak with a Resolution Specialist

    1-877-610-7889

    Monday - Friday:
    8:30 am - 5:00 pm EST

  • Diamond Secure Customers Only: File a Cellular Telephone Claim

    1-877-610-7889

    Monday - Friday:
    8:30 am - 5:00 pm EST

  • Business Premium

    1-800-227-7471

    Monday - Friday:
    8:00 am - 7:00 pm CST

Frequently Asked Questions

During after hours, here are a few frequently asked questions you may want to try.




Personal Online Banking

Business Online Banking

General Banking

How do I change my email address on file with the bank?

Just log in to consumer online banking and click on Profile in the upper right-hand corner of the page.  From there you can edit your email address.

I can't remember my Username for business online banking, how can I retrieve it?

You will need to call our customer support center at 1-800-789-7156 for assistance in retrieving your Username.  

I've forgotten my business online banking password, how can I reset it?

Click on the gold Account Login button in the upper right-hand corner of the website. From there, click on Forgot Password or PIN? and then enter your Username and Email address.  A new password will be emailed to you.

I've forgotten my online banking password, how can I reset it?

Just click on the gold Account Login button in the upper right-hand corner of the website, click on Personal Login, enter your Username and what you believe your password to be. If your password is incorrect, on the following screen just click on the Forgot Password option next to the gold Login button, enter your Username, last four digits of your Social Security Number and your email address. A new password will be emailed to you.

I've forgotten my Username for online banking. How can I retrieve it?

You will need to call our customer support center at 1-800-227-7715 for assistance in retrieving your Username.  

I've moved, can I change my address online?

Yes! Just log in to online banking. In the menu, choose Address Change and follow the on screen prompts. Keep in mind that address changes may take a few days to process.

Find a Person

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  • Tammi Cauthen

    Tammi Cauthen

    Branch President

    Office:

    817-232-6645

    Email:

    tammi.cauthen@pinnbank.com

    Address:

    9282 Benbrook Blvd
    Benbrook, TX 76126

    NMLS: 665079

    Tammi Cauthen has worked in community banking for over 40 years. Tammi has worked for Pinnacle Bank since 2005, as the Branch President of Benbrook, and recently working in the newly opened Granbury market. Tammi's focus is in commercial and real estate lending. She has become a community leader in both markets, volunteering with multiple organizations including: Benbrook Lions Club, Granbury Optimism Club, Granbury Chamber of Commerce, Hood County Builders Association, Benbrook Ambassadors Club, Benbrook Area Chamber of Commerce, Benbrook Fire Fighters Association Annual Christmas with Mr. and Mrs. Claus, Fort Worth ISD Citizen Oversight Committee and American Cancer Society Relay for Life. When Tammi is not busy with all of her activities, she enjoys spending time with her husband and 2 children

  • Wayland Cisco

    Wayland Cisco

    Branch President

    Office:

    817-202-7018

    Email:

    wayland.cisco@pinnbank.com

    Address:

    651 NE Alsbury Blvd.
    Burleson, TX 76028

    NMLS: 665072

    Wayland Cisco was born and raised in Texas. His education background is in Business Management, and he has completed Texas Bankers Association's Lending School in Austin, TX. Wayland has been in banking since 2004 and has been with Pinnacle Bank since 2009. Wayland is a Burleson Lions Club organization member, and he is involved with the Burleson Chamber of Commerce. 

  • picture of Jason Gibson

    Jason Gibson

    Regional President

    Office:

    817-270-1590

    Email:

    jason.gibson@pinnbank.com

    Address:

    316 NW Parkway
    Azle, TX 76020

    NMLS: 665077

    Jason graduated from Texas Tech University in 1998 with a Bachelor of Business Administration Degree, with an emphasis in Finance. He started in the banking industry in 1998. Jason has been with Pinnacle Bank since 2005. He manages all aspects of commercial lending. He is a 2012 graduate of the Leadership Northwest program. He is also a board member with the Optimist Club of Azle.

  • picture of George Gierisch

    George Gierisch

    Branch President

    Office:

    817-489-6505

    Email:

    george.gierisch@pinnbank.com

    Address:

    4313 Western Center Blvd.
    Fort Worth, TX 76137

    NMLS: 562139

    George was born and raised in Denton, Texas. In 1983, he graduated from the University of North Texas with a Bachelor of Business Administration degree with an emphasis in Banking-Finance. George began his community banking career in Tarrant County in 1986 and continues to serve in all aspects of commercial and consumer lending.
  • Kristie Henry

    Kristie Henry

    Senior Vice President

    Office:

    817-638-2901

    Email:

    kristie.henry@pinnbank.com

    Address:

    800 Highway 287
    Rhome, TX 76078

    NMLS: 509457

    Kristie grew up in Azle, Texas and has been active in the banking industry since 1986. She has a degree in Business Management and joined Pinnacle Bank in 2013. She began her Pinnacle career in Azle and transferred to the Rhome branch at the end of 2020. She handles all aspects of commercial & consumer financing, including commercial real estate financing, commercial lines of credit and construction financing. Outside the bank, Kristie enjoys traveling and spending time with family and friends.

  • Charles Ivory

    Charles Ivory

    Branch President

    Office:

    817-492-2219

    Email:

    charles.ivory@pinnbank.com

    Address:

    6750 Bridge Street
    Fort Worth, TX 76112

    NMLS: 1412750

    Charles is a Fort Worth native. He graduated from Centenary College in Shreveport, LA and received his MBA from TCU. Charles is the current chair of the Development Committee for Meals on Wheels of Tarrant County and participates in other community orgainzations such as the Greater Fort Worth Real Estate Council, East Fort Worth Business Association and Urban Land Institute.

  • Kristi Jenkins

    Kristi Jenkins

    Branch President

    Office:

    817-202-7045

    Email:

    kristi.jenkins@pinnbank.com

    Address:

    226 W Katherine P Raines Road
    Cleburne, TX 76033

    NMLS: 664723

    Kristi was born and raised in Cleburne, Texas. She is a Dallas Baptist University graduate with a Bachelor of Business Studies where she majored in Accounting and Finance. Her banking career began in 1981 while she still attended Cleburne High School. In 1999, she joined Pinnacle Bank and became a lender. She handles all aspects of lending from consumer to commercial. Community involvement and customer service are highly important to Kristi. She is an active member of Cleburne Lions Club and Meals on Wheels of North Texas.

  • Debbie Koennecke

    Debbie Koennecke

    Branch President

    Office:

    469-672-8093

    Email:

    Debbie.koennecke@pinnbank.com

    Address:

    220 E Highway 287
    Midlothian, TX 76063

    NMLS: 562265

    Debbie started her banking career in 1973 with a part time job her senior year in high school. She graduated from School for Bank Administration and Commercial Lending School. She is from a military family, so she lived all over, including England and Alaska and settled back in Ft. Worth, Texas. Debbie has been involved in commercial lending, including residential interim construction lending for the last 15 years and in 2019 opened the new Midlothian, Texas Branch. She has been active in non-profit organizations, Chamber of Commerce and Optimist International.

  • picture of Ronny Korb

    Ronny Korb

    Charter President

    Office:

    817-232-6677

    Email:

    ronny.korb@pinnbank.com

    Address:

    250 W Lancaster Avenue
    Fort Worth, TX 76102

    NMLS: 664731

    Ronny Korb is President of Pinnacle Bank - Texas. He has been an officer at the bank since 1999 and serves on the Board of Directors. He has over 30 years of banking experience in various lending, management and executive levels. Korb graduated with a B.S. Degree from Texas A & M University in 1986 and graduated with a M.S. Degree from Tarleton State University in 1988. Korb also serves on the Pinnacle Bank Investment and Enterprise Risk Committees, Texas Executive Loan Committee, Texas Asset Liability Committee and Pinnacle Data Services Board.

  • Kevin Lee

    Kevin Lee

    Branch President

    Office:

    817-202-7025

    Email:

    kevin.lee@pinnbank.com

    Address:

    2961 SW Wilshire Blvd.
    Burleson, TX 76028

    NMLS: 664722

    Kevin grew up in Joshua, Texas and graduated from Texas State University in 2006 with a Bachelor of Business Administration, with an emphasis in Finance. He joined Pinnacle Bank in 2008 and became Branch President in 2011. He handles all aspects of commercial lending and consumer real estate lending. Kevin is actively involved in the community, including serving as a Board of Trustees Member on the Joshua ISD School Board.

  • Steve Massey

    Steve Massey

    Vice President

    Office:

    817-232-6678

    Email:

    steve.massey@pinnbank.com

    Address:

    250 W Lancaster Avenue
    Fort Worth, TX 76102

    NMLS: 621617

    Steve Massey has been serving the greater Fort Worth area for the last 18 years in the mortgage business. He has a great amount of mortgage knowledge and understanding of every type of mortgage so he can customize your mortgage needs to your mortgage goals. Steve was voted a 5 star professional that last 3 years, so if you are looking for a great mortgage experience give him a call or you can stop by the office as well. At Pinnacle, Steve can take care of all of your needs. Whether it's a new home purchase, or a refinance to lower your payment, reduce your term, take some cash out to consolidate debt or take care of that long overdue project around the house, please give him a call for all of your mortgage needs and a seamless process.

  • Gary Noel

    Gary Noel

    Branch President

    Office:

    817-900-1792

    Email:

    gary.noel@pinnbank.com

    Address:

    3325 Fairfield Avenue
    Fort Worth, TX 76116

    NMLS: 562268

    Gary has been in Fort Worth 45 years where he began his banking career in 1977. Gary attended UT Arlington where he majored in Architecture. He is a graduate of SMU School of Banking. Gary opened the Ridglea branch in 2003, which was later purchased by Pinnacle in 2015. His specializes in Commercial Lending. Gary has served on numerous boards including Junior Achievement, Boys & Girls Campfire, Better Business Bureau, Board and past President of Ridglea Country Club. He and his wife Brenda have been married 46 years and have 3 children.

  • Paige Slate

    Paige Slate

    Branch President

    Office:

    817-270-1672

    Email:

    paige.slate@pinnbank.com

    Address:

    726 HWY 199 E
    Springtown, TX 76082

    NMLS: 1098206

    Paige grew up in Springtown where she graduated from Springtown High School. She also received a Business Management Degree from Northwood University. Paige started her banking career in 2000, and her entire career has been with Pinnacle Bank. Paige manages the branch and is able to conduct business in several areas of commercial lending, including: commercial real estate, construction financing, lines of credit and other common business loans. Community involvement is important to her, and you will always find her volunteering for local events within the community. She serves on the Board of Directors for the Springtown Chamber of Commerce and is a member of the Springtown Optimist Club. Outside of the office, Paige loves to spend time with family and friends.

  • Lance Walker

    Lance Walker

    Regional President

    Office:

    (817) 804-3901

    Email:

    lance.walker@pinnbank.com

    Address:

    1700 E Broad Street
    Mansfield, TX 76063

    NMLS: 562275

    Lance has been a Tarrant County banker for over 40 years. He specializes in commercial real estate lending, but will help his customers meet whatever banking need they have. Lance is passionate about community service and has led many of Mansfield's non-profit organizations.
  • Marvin Walters

    Marvin Walters

    Branch President

    Office:

    817-232-6613

    Email:

    marvin.walters@charter.net

    Address:

    8001 Boat Club Road
    Fort Worth, TX 76179

    NMLS: 562276

    Marvin started his banking career in 1998 and has been with Pinnacle Bank since 2004, becoming the Branch President of Eagle Ranch in 2018. He handles commercial and consumer lending with a focus on commercial real estate and construction loans. Marvin attended Oklahoma State University. He is currently a member and past President of the Rotary Club of Western Fort Worth. He serves on the boards of Leadership Northwest and Northwest YMCA as well as the non-profit McTeggart Irish Dancers of North Texas.

  • Reece Watanabe

    Reece Watanabe

    Mortgage Loan Originator

    Office:

    817-514-7794

    Email:

    reece.watanabe@pinnbank.com

    Address:

    4607 Colleyville Blvd
    Colleyville, TX 76034

    NMLS: 2364832

    Reece Watanabe is originally from Omaha, Nebraska, and graduated from Miami University in the Spring of 2019, with a Bachelor's Degree in Supply Chain and Operations Management. He started his career in the transportation and logistics industry before starting the Management Trainee Program through Pinnacle Bank. Reece began on the commercial side in his banking career and has since transitioned into the mortgage department. He is excited to take on any challenge and grow in his profession. Please feel free to give Reece a call, send him an email, or stop by the Colleyville branch to discuss the various products Pinnacle Bank Mortgage has to offer.

  • Chuck Wilson

    Chuck Wilson

    Branch President

    Office:

    817-807-4001

    Email:

    chuck.wilson@pinnbank.com

    Address:

    1521 N Cooper Street
    Arlington, TX 76011

    NMLS: 562277

    Chuck was raised in Arlington, TX and graduated from Arlington High School. After receiving 2 degrees from the University of Texas at Arlington, Chuck began his career in banking. He worked for 4 years with the FDIC closing banks, and he started with Pinnacle Bank in 2005. Chuck is currently the Branch President of the Cooper Street branch in Arlington. In the community, Chuck is involved in the Arlington Sunrise Rotary and the Arlington Area Chamber of Commerce. He has also co-chaired a multi-scholarship program with the Mansfield IDS since 1994 and has raised over $2M in scholarships for graduating seniors.

  • picture of Amber Witte

    Amber Witte

    Branch President

    Office:

    817-202-7038

    Email:

    amber.witte@pinnbank.com

    Address:

    1403 W Henderson
    Cleburne, TX 76033

    NMLS: 664726

    Amber has been in banking for over 24 years, gaining experience in all aspects of commercial, real estate and retail lending. Of the 24 years in banking, she has been with Pinnacle Bank for 16 years. Witte grew up in Cleburne and graduated from Texas Christian University.

  • picture of Roy Wood

    Roy F. Wood

    Regional President

    Office:

    817-232-6676

    Email:

    roy.wood@pinnbank.com

    Address:

    250 W Lancaster Avenue
    Fort Worth, TX 76107

    NMLS: 665082

    Roy started his banking career in 1997 and joined Pinnacle Bank in 2009. He primarily focuses on commercial lending, including but not limited to: commercial real estate, construction financing and term business financing. He graduated from Texas Wesleyan with a Bachelor's Degree in Finance. Roy has current and previous involvement with various civic and nonprofit organizations, such as: Fort Worth Stock Show Syndicate, Habitat for Humanity, American Heart Association, Fort Worth Transportation Alliance, Holy Cross Christian Academy and The Johnson County Sheriff's Posse.

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If you prefer assistance via email, our customer service email address is customerservice@pinnbanktx.com.  Please be advised that email is not a secure method of communication and should not be used to provide personal, non-public information such as account numbers, social security numbers, dates of birth, etc. 

And, as always, you are free to call your local branch for assistance.

NOTICE TO CONSUMER LOAN BORROWERS

IF YOU FEEL THERE HAS BEEN AN ERROR IN THE SERVICING OF YOUR MORTGAGE LOAN WITH PINNACLE BANK OR IF YOU WOULD LIKE INFORMATION CONCERNING YOUR MORTGAGE LOAN, PLEASE SEND A WRITTEN REQUEST TO:

Pinnacle Bank Compliance Department,
309 S Old Betsy Road, PO Box 676,
Keene TX  76059

Your request must contain a) Borrower’s name, b) Identification of your loan such as loan number and c) Information on the error that is believed to have occurred or a description of the information requested. You will receive a response within 5 business days.