Debit Card Protection
Your debit card is protected by eNFACT®, our 24/7 fraud detection software.
How does it work?
Our eNFACT fraud detection software is always monitoring for suspicious debit card activity on your account. If we find something like a purchase in a faraway city, we’ll reach out to make sure you authorized the transaction.
We’ll notify you with a text message or a phone call and ask you to verify the activity. If you tell us a transaction is fraudulent, an eNFACT analyst will help you take the necessary steps to protect your account.
What do we need from you?
Be sure your local branch has your updated contact information, including your cell and home phone number. We use this information to reach out to you about potential fraud on your account, so it is important for us to have the correct information.
Before you leave for vacation, let us know your travel plans. While you’re traveling, we might mistake your transactions for fraudulent activity and put restrictions on your card. When you contact us, you can avoid this inconvenience.
To learn more about eNFACT, contact your local branch.