Business Support Supervisor
Job Description
- Provides support in electronic business banking services including PinnBank for Business Password Unlock/Resets, Business PinnDocs/eDocs, Business Mobile, Business Bill Pay, File Maintenance Verification, Fedline Review.
- Provides support and training for the PBFB Representatives as well as branch personnel.
- Provides day to day management support and direct supervision of PBFB Rep I and II for named services in a manner that promotes customer service in line with bank expectations.
- Assists with the development and implementation of internal controls for selected products. Participates in the annual risk assessment for products/services offered. Investigates and recommends automated solutions for internal control concerns.
- Assists in the marketing of bank services to customers and non-customers through electronic communications.
- Regular and reliable attendance.
- Other duties as assigned by supervisor.
- Knowledge of internet banking products and services.
- Knowledge of customer service practices and principles.
- Skill in operating various office machines including switchboard, adding machine, copy machine, typewriter etc.
- Skill in operating computer terminals and printers accurately.
- Ability to communicate effectively with customers, managers and other employees.
- Ability to maintain a high level of confidentiality.
- Ability to handle responsibilities without constant supervision.
- High school graduate or equivalent required.
- Previous Internet Banking and Internet Product experience preferred.
More Details
Benefits
We offer fair and competitive compensation as well as bonus based on an employee's years of service and possible discretionary merit bonuses. Employees also have the opportunity to participate in the Bank incentive programs based on charter/branch guidelines. Other benefits include:
- 8 paid holidays.*
- 17 PTO days each year for the first five years of employment. Employees must also complete the 90-day introductory period prior to accruing PTO.*
- After five years, 22 PTO days each year.*
- After ten years, 27 PTO days each year.*
- Employees must also complete the 90-day introductory period prior to accruing PTO.*
- New employees will receive 16 hours of paid sick time upon their hire date.*
- Health, dental, prescription drug card, vision, and voluntary life insurance plans.
- Health Savings Account with employer contributions.
- Flexible medical and dependent care spending plans.
- Parental Leave after one year of full time employment.
- 401K plan after 3 months and start of next quarter with employer contributions and profit sharing.
- Free checking account and basic printed checks.
- Free safe deposit box.
- $50,000 group term life insurance.
- Long term disability insurance.
- Employee Assistance Program.
- Educational Assistance.
*Paid holidays and paid time off benefits are not applicable for employees that are fully commissioned.
We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at personnel@pinnbank.com or by phone at 402-697-8666 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. For more information, view the EEO KNOW YOUR RIGHTS and PAY TRANSPARENCY STATEMENT.