CARD SERVICES SPEC I
Job Description
- Provides customer service and support for internal customers regarding inquires and problem resolution.
- Processes and reconciles the debit card suspense.
- Research debit card exceptions.
- Locates and corrects DDA and Savings account numbers for all items that ACH non post.
- Processes Reg E Visa Debit card disputes.
- Process Zelle disputes.
- Performs compliance audits and maintains overall Quality Control for Card Services.
- Processes all ACH disputes and reclamations.
- Resolves all incoming ACH returns.
- Loads value to gift cards.
- Supports branches with Debit Card questions, orders, and travel rules.
- Processes Sisterbank Transactions
- Prints Instant Issue Debit Cards.
- Regular and reliable attendance.
- Performs other duties as assigned by management.
- Knowledge of Premier preferred.
- Knowledge of windows-based programs preferred.
- Ability to operate a PC with keyboard accuracy and speed.
- Skill in communicating with co-workers, customer, management in a courteous and professional manner.
- Ability to work under pressure, meet critical deadlines and have constant interruptions while doing assigned responsibilities including reconcilement, verification, and computer input.
- High School or equivalent.
- Banking experience preferred.
More Details
Benefits
We offer fair and competitive compensation as well as bonus based on an employee's years of service and possible discretionary merit bonuses. Employees also have the opportunity to participate in the Bank incentive programs based on charter/branch guidelines. Other benefits include:
- 8 paid holidays.*
- 17 PTO days each year for the first five years of employment. Employees must also complete the 90-day introductory period prior to accruing PTO.*
- After five years, 22 PTO days each year.*
- After ten years, 27 PTO days each year.*
- Employees must also complete the 90-day introductory period prior to accruing PTO.*
- New employees will receive 16 hours of paid sick time upon their hire date.*
- Health, dental, prescription drug card, vision, and voluntary life insurance plans.
- Health Savings Account with employer contributions.
- Flexible medical and dependent care spending plans.
- Parental Leave after one year of full time employment.
- 401K plan after 3 months and start of next quarter with employer contributions and profit sharing.
- Free checking account and basic printed checks.
- Free safe deposit box.
- $50,000 group term life insurance.
- Long term disability insurance.
- Employee Assistance Program.
- Educational Assistance.
*Paid holidays and paid time off benefits are not applicable for employees that are fully commissioned.
We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at personnel@pinnbank.com or by phone at 402-697-8666 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. For more information, view the EEO KNOW YOUR RIGHTS and PAY TRANSPARENCY STATEMENT.