Central Ops Officer Assistant
Job Description
- Provides telephone customer service and support for external and internal customers regarding inquires and problem resolution. Researches and resolves problems as needed.
- Oversees Non-Post and EIM processing.
- Monitors weekly/monthly employee schedules for shared operations bookkeeping department. Reports are prepared by the leads in each department. Monitors vacation and sick leave. Holds regular staff meetings with all employees.
- Responsible for all disciplinary/conflict resolution in department.
- Prepares employee performance evaluations for Shared Operations.
- Monitors all institution collection items handled by Shared Operations.
- Reviews Cash Items and Federal Reserve Bank Statements daily and helps with resolutions.
- Tracks and reconciles offages that may occur in the cash items and blocks each day.
- Develops and implements procedures as requested by management.
- Branch training on new products.
- Works with PDS on changes and upgrades.
- After hours contact for all Ops Center Issues/Branch issues.
- Serves as coach for Peak Performance.
- Audits review.
- Other duties as assigned by management.
- Regular and reliable attendance.
- Knowledge of ITI preferred.
- Must be able to operate a PC with keyboard accuracy and speed.
- Knowledge of windows-based programs on either an IBM or MacIntosh Computer.
- Skills in good customer service and telephone courtesy.
- Ability to work under pressure and have constant interruptions while doing assigned responsibilities including reconcilement, verification and computer input.
- High School or equivalent.
- Three to five Bank operations experience is required.
More Details
Benefits
We offer fair and competitive compensation as well as bonus based on an employee's years of service and possible discretionary merit bonuses. Employees also have the opportunity to participate in the Bank incentive programs based on charter/branch guidelines. Other benefits include:
- 8 paid holidays.*
- 17 PTO days each year for the first five years of employment. Employees must also complete the 90-day introductory period prior to accruing PTO.*
- After five years, 22 PTO days each year.*
- After ten years, 27 PTO days each year.*
- Employees must also complete the 90-day introductory period prior to accruing PTO.*
- New employees will receive 16 hours of paid sick time upon their hire date.*
- Health, dental, prescription drug card, vision, and voluntary life insurance plans.
- Health Savings Account with employer contributions.
- Flexible medical and dependent care spending plans.
- Parental Leave after one year of full time employment.
- 401K plan after 3 months and start of next quarter with employer contributions and profit sharing.
- Free checking account and basic printed checks.
- Free safe deposit box.
- $50,000 group term life insurance.
- Long term disability insurance.
- Employee Assistance Program.
- Educational Assistance.
*Paid holidays and paid time off benefits are not applicable for employees that are fully commissioned.
We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at personnel@pinnbank.com or by phone at 402-697-8666 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. For more information, view the EEO KNOW YOUR RIGHTS and PAY TRANSPARENCY STATEMENT.