We are seeking a friendly, highly organized, and professional Receptionist to serve as the first point of contact for our clients. As an independent agency, we pride ourselves on exceptional customer service. The ideal candidate will manage the front desk with a welcoming demeanor, handle a high volume of calls, support our agents with administrative tasks, and ensure smooth daily office operations.
RESPONSIBILITIES AND DUTIES:
Front Desk Coordination: Greet clients and visitors warmly, directing them to the appropriate team member.
Call Management: Answer, screen, and route incoming calls efficiently on a multi-line phone system.
Administrative Support: Assist agents with scanning, filing, data entry, and assembling policy documents.
Client Service: Respond to general inquiries, take payments, and help clients with basic requests, such as printing ID cards or certificates.
Mail & Correspondence: Sort and distribute daily mail, packages, and faxes.
Office Maintenance: Maintain a clean and organized reception area and monitor office supplies.
Agency Management System: Utilize the agency management system (e.g. EPIC) to look up client information and update records.
Regular and reliable attendance.
Performs other related duties as assigned by management.
Communicate effectively in-person and otherwise with all coworkers and customers, both during regular business hours and before and after regular business hours, if necessary.
KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge of insurance products and services.
Knowledge of Microsoft Word, Excel, PowerPoint, Outlook.
Ability to learn Agency Software.
Ability to communicate with customers and co-workers in a courteous and professional manner.
Ability to multi-task and function as a team player.
Ability to work with accuracy, organization, and attention to detail.
Ability to learn insurance products.
EDUCATION AND EXPERIENCE:
1–3 years of experience in a receptionist, administrative, or customer service role (insurance experience is a plus but not required).
High school diploma or GED equivalent.
Preferred
Ability to learn new technology quickly.
Patience and empathy when dealing with client inquiries regarding claims or policy changes.
Experience in a paperless office environment.
Optional: Willingness to obtain a Property & Casualty insurance license in the future.
PHYSICAL REQUIREMENTS:
NOTE: The statements herein are intended to describe the general nature and level or work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of personnel so classified.
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Benefits
We offer fair and competitive compensation as well as bonus based on an employee's years of service and possible discretionary merit bonuses. Employees also have the opportunity to participate in the Bank incentive programs based on charter/branch guidelines. Other Full-Time benefits include:
8 paid holidays.*
17 PTO days each year for the first five years of employment. Employees must also complete the 90-day introductory period prior to accruing PTO.*
After five years, 22 PTO days each year.*
After ten years, 27 PTO days each year.*
Employees must also complete the 90-day introductory period prior to accruing PTO.*
New employees will receive 16 hours of paid sick time upon their hire date.*
Health, dental, prescription drug card, vision, and voluntary life insurance plans.
Health Savings Account with employer contributions.
Flexible medical and dependent care spending plans.
Parental Leave after one year of full time employment.
401K plan after 3 months and start of next quarter with employer contributions and profit sharing.
Free checking account and basic printed checks.
Free safe deposit box.
$50,000 group term life insurance.
Long term disability insurance.
Employee Assistance Program.
Educational Assistance.
*Paid holidays and paid time off benefits are not applicable for employees that are fully commissioned.
We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at personnel@pinnbank.com or by phone at 402-697-8666 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. For more information, view the EEO KNOW YOUR RIGHTS and PAY TRANSPARENCY STATEMENT.
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