Job Description

1. Supervises daily activities of tellers by assigning work and checking the quality of work completed.  Creates and oversees teller work schedules.
2. Conducts annual reviews.
3. Assists branch president/manager in the hiring of new tellers.
4. Performs training and direction to help individuals perform their job.
5. Performs operational duties as required, which may include vault operations, ATM settlement, research teller differences, and completing various reports.  Ordering and shipping cash. Oversees large cash transactions. 
6. Performs all regular teller duties including accepting deposits, cashing checks, and perform various customer service-related duties.
7. Listens to customer needs to make appropriate customer referrals to other bank staff to promote products and services.
8. Receives, researches, and resolves customer inquiries regarding checking and savings accounts.
9. Deal with more difficult customer problems and issues.
10. Completes forms such as CTRs, SIRs, and any other BSA reporting as necessary.
11. Performs other related duties as assigned by management.
12. Ability to maintain regular and reliable attendance, and the ability to work flexible hours, including weekends (if branch is open on weekends.) 

• Full knowledge of personal and business banking products offered, taking a personal initiative to stay updated on any changes.  Basic knowledge of all banking regulations applicable to the job function and of all bank policies and procedures.
• Knowledge of general banking principles and banking regulations and a willingness to participate in educational opportunities. 
• Skill in communicating with clients and co-workers in courteous and professional manner.  
• Skill in operating computer terminals and printers, back counter capture machine, coin machine and copier.
• Skills in effectively listening to customers and making appropriate referrals.
• Ability to supervise employees.
• Ability to maintain a high level of confidentiality.
• Ability to perform customer service duties and provides leadership and guidance to subordinate members of the department in the areas of phone and in-person inquiries, conducting customer research, cash and check handling, and effectively making appropriate customer referrals to other bank staff.
• Ability to ensure that appropriate efficiency, accuracy, and customer service is provided to customers to ensure that the bank’s goals of meeting the customers needs is being met.
• Ability to demonstrate accuracy and efficiency in a fast-paced environment.
• Ability to function as a team player.

• High school graduate or equivalent.  
• A minimum of 24 months of prior banking experience is generally expected.
• Prior supervisory experience or equivalent training is required.
• The following training courses, or equivalent job experience, are required prior to job placement for this position:
• Satisfactory completion of all classroom and online training requirements outlined for Teller III, plus completion of the courses as outlined in the Teller Career Path Guidelines.